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Everyone old enough to remember Walter Cronkite feels the same way about his passing. Had he gone into politics, he might have been elected president, but he was content to stand on the sidelines of history, and tell it as it was. As a leader, it is so very easy to lose sight of what matters. It takes about 16 minutes, and it just may change your view of how organizations and their leaders will communicate with their people in the decades ahead. I recommend you devote the time to watching it. Moreover, the front-line supervisor plays a pivotal role in translating the big-picture strategies to day-to-day operating objectives and activities.
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By the Numbers is a weekly feature presenting business data that is noteworthy, alarming, widely misunderstood or misinterpreted, or otherwise deserving of explanation, comment, or clarification. We accompany it with thought-provoking questions or commentary for reflection and discussion. By the Numbers is a weekly feature presenting business data that is noteworthy, puzzling, alarming, widely misunderstood or misinterpreted, or otherwise deserving of explanation, comment, or clarification. The root cause of the problem is reliance on cascading. If cascading was ever a useful and efficient way to disseminate messages and information, it certainly is no longer in an era of smart phones and social media.
In the admiral’s view, it’s good leadership. The semantics aren’t as important as the judgment, and Mullen’s judgment is exactly right. Before proceeding any further, you should read the essay in full. Admiral Mullen and I define “strategic communication” differently. We have our own mental constructs for it, too, and https://xero-accounting.net/ they bear heavily on our thinking. I have long championed strategic communication as a systematic key to authenticity and credibility, whereas Mullen scorns it as so much propaganda. So we’re coming at the issue from quite different points of view, but we’re both striving for greater authenticity and credibility.
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To my thinking, no film captures the challenge and opportunities of leadership better than “12 Angry Men,” especially the original 1957 black-and-white version. This taut drama is set entirely in a sweltering jury room, as the twelve jurors deliberate the fate of a young Puerto Rican murder defendant. The story itself is thrilling, and the acting is masterful.
- When the nurse takes your blood pressure or your cholesterol or your temperature during a checkup, the numbers are good or bad with respect to a scale.
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- If the listener perceives half-truth or untruth, or if the listener perceives double talk or fast talk, then that is what it is.
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- Sadly, most companies lack such a sharp, shared focus.
- Semi-formal communication includes those official programs and initiatives, procedures, systems, and processes that carry the organization’s imprimatur.
If asked to do too much, formal communication can fail completely. When it comes crashing down, it can take a company and its leadership down with it.
Three Causes Of Poor Communication In Companies
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Offices throughout the nation are setting up betting pools. Workers everywhere will be distracted by these games over the next three weeks. Bosses will be wise just to pick their teams, ante up, and enjoy the fun.
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If you see it, you’ll be humming Puccini’s music for days afterward. Leadership and the communication that drive it are as much the province of emotion as of reason.
Think back to the last funeral or memorial you attended, and you will recall the same thing. I have no special insight or homage to offer on the late senator’s behalf. Many others will fill that need quite ably. I do, however, want to take note of a couple of things that could easily be lost in all the encomia. We all know of companies that unwisely chose it.
With IQ Back Office, your processes become standardized into SAS70 Type II and SSAE 16-qualifying business rules. We code these rules into our state-of-the-art Archimedes software and digitize your invoices for processing by our highly-trained and carefully monitored staff. We note exceptions for your resolution and review each invoice across multiple data points to spot duplicate billing. By integrating your existing accounts receivable functions, reducing processing costs and providing detailed reporting at every step, IQ Back Office will ensure you have the tools and data you need for real-time decision support. Working capital is the lifeblood of a company, but it is still largely tracked via hand-processed billing, cash application and collections management functions. IQ Back Office is ready to move you forward with web-based workflows and outsourced processing that can cut your costs in half while providing real-time insight into your accounts receivable and cash flow. (No cracks about my personal life, please.) Drucker is perhaps the most incisive thinker in the history of the modern corporation.
- Leaders know the difference between influence and inspiration, and they know they must do the hard, sweaty work of inspiring people.
- You have to deal with the perception, because perception is reality.
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- (Generation X consists of people born from 1965 to 1976. Generation Y consists of people born from 1977 to 1991).
- It takes about 16 minutes, and it just may change your view of how organizations and their leaders will communicate with their people in the decades ahead.
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They were eager to hear the CEO’s new vision and business strategy. For the most part it was a terrific meeting. If some companies are faultless, all companies suffer the collateral damage. Reputable studies show a broad, significant diminution in credibility affecting virtually every sector and extending around the world.
That’s a competitive advantage you can take to the bank. Trust is the real social capital of any organization. No one wants to come to work for untustworthy managers. No one wants to buy from an untrustworthy company. No one wants to invest in an untrustworthy enterprise. For all these reasons, trust is your most important asset. As crucial as leadership at the top plainly is, however, no senior management team can do it all.
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I’m referring to the admiral’s recent essay on strategic communication. Published in Joint Forces Quarterly, a military journal, the essay is a broadside on facile, fast-talking communication. Mullen is naturally concerned with communication seeking to promote American military and foreign policy in Pakistan and Afghanistan. But as you read his essay, think in terms of corporate communication. Try to distill the admiral’s thinking to your own business challenges. According to research by Abt SRBI Public Affairs and published in Time magazine, 49 percent of Americans agree that businesses will make socially responsible decisions without the government telling them what to do. A slightly smaller share, 42 percent, believe the opposite, that businesses cannot be trusted to make socially responsible decisions, and that it’s up to the government to tell them what to do.
By community, I mean the inclusion of everyone on your team. Still, it is worth examining the fundamental purpose of leadership and communication in the workplace. So many companies get it wrong, and so very much is at stake. Few companies even pause to reflect on important questions like this. Some smart companies are in the forefront of bringing all employees into the game. They are talking straight to employees and nurturing a dialogue around business priorities and performance.
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All these alarms are actually dysfunctional syndromes. They exact a real toll on your organization and its prospects for breakthrough achievement. Regardless of whether you are leading a small team or a gigantic company or even just yourself, you know that to be true. Perhaps he was being coy, but as prime minister he will learn the truth of his own statement. As anyone who has ever run anything knows, it is indeed lonely at the top, precisely because so few people confide in you, and because so many people want to influence you.
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With the faster, more detailed reporting they can see the costs and financial benefits of working with a third-party business. Our best practices approach gives you better control over your processes. IQ Back Office procurement-to-payment approach delivers savings of up to 68% and a per-transaction quality rate of 99.97%. We’ll take that stack of paper invoices off your desk and apply a combination of web-based workflows and outsourced processing that readies them for approval and electronic payment in less than a day. By seamlessly integrating each aspect of the process, IQ Back Office simplifies payroll outsourcing. Our familiarity with the leading payroll processors ensures we can get the most out of your current infrastructure, improving your service levels and decreasing your costs while maintaining regulatory compliance. We leverage your infrastructure to implement SAS70 Type II and SSAE 16-compliant processes that use web-based, paperless technology to enable real-time approvals, exception resolution and accountability.
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